Prices shown on a storefront are inclusive of delivery unless the Seller states otherwise. You will not be charged separately for delivery at checkout.
Sellers are responsible for packing and handing over orders for dispatch. Dispatch timelines are set by the Seller and shown on the product page or at checkout.
Delivery is arranged through third-party logistics providers, currently NimbusPost and its courier partners. Delivery timelines are estimates and are not guaranteed.
An order may be dispatched in more than one parcel where the items cannot be packed together. Each parcel has its own tracking number, and parcels may arrive on different days. You will be notified of the number of parcels when the order is dispatched.
Tracking details are sent by SMS or WhatsApp to your registered mobile number, and are available in your account.
You are responsible for providing a complete and accurate delivery address. Where delivery fails because the address is incorrect or incomplete, or because no one is available to receive the parcel, the parcel may be returned to the Seller.
If a parcel arrives visibly damaged, please do not accept it, or record photographs immediately on opening. Report damage within 48 hours.
Where cash on delivery is offered by a Seller, payment is collected by the delivery agent on delivery. Availability may be limited by location or order value.
Delivery is subject to the serviceability of our logistics partners at your PIN code. Where an address is not serviceable, you will be informed at checkout.
For delivery queries, contact support@reelmart.in.